Is it possible to exchange or return the product?
Yes, you can exchange or return the product within 14 days from the date of purchase. This right is guaranteed to you by the "Law on the Protection of Consumer Rights".
To take advantage of the opportunity to exchange or return the product of proper quality, please make sure that:
- the product has not been used and does not have any traces of use: scratches, chips, abrasions, the software has not been changed, etc.;
- the product is fully assembled and the integrity of the packaging is not broken;
- all labels and factory markings are preserved.
You have the right to exchange a non-food product of proper quality for a similar one if the product does not satisfy you in shape, dimensions, style, color, size or for other reasons cannot be used by you for its intended purpose, provided that it has not been used and its presentation, consumer properties, seals, labels, as well as the purchase invoice are preserved.
Where and how can you exchange or return the product?
Exchange or return is carried out only in our office at the address: Zhytomyr, Nezalezhnosti Ave., 75.
If you are in another city where we do not have a representative office, the goods must be sent by "Nova Poshta". For shipping details, please call (068) 964-05-22.
You need to have the goods, packaging and accessories, warranty card and goods receipt (invoice) with you.
Who should I contact regarding warranty service?
If the Goods require warranty service, please contact the Seller from whom you purchased the product, or call (068) 964-05-22 (Monday - Friday from 9:00 to 18:00).
What is the warranty for this product?
The warranty period is indicated in the description of each product on the website. The warranty is provided for a period of 14 days to 60 months, depending on the product. The warranty can be provided by the manufacturer or the Seller. The manufacturer's warranty card or the Seller's warranty card serves as confirmation of the warranty obligations.
The service center cannot repair my product during the warranty period
If during the established warranty period, significant defects are detected in the Product that you purchased from us, which arose due to the manufacturer's fault, or it has failed due to the manufacturer's fault and cannot be repaired in the service center, we will exchange the product for a similar one or refund the money.
To do this, please provide us with:
- the product with a complete set (+ box);
- a warranty card;
- a document confirming payment.
In what cases is the warranty not provided?
The service center may refuse warranty repair in the event of:
- violation of the integrity of the warranty seals;
- the presence of mechanical or other damage resulting from intentional or negligent actions of the buyer or third parties;
- violation of the rules of use;
- unauthorized opening, repair or modification of internal communications and components of the product, changes in the design or scheme of the product;
- if the serial number or MAC address stored in the product memory is changed, erased or damaged and cannot be established;
- if damage is detected caused by foreign objects, substances, liquids, insects or extreme temperatures entering the product.
Warranty obligations and warranty service do not apply to the Product in the event of:
- accidental damage (defects caused by the customer);
- damage resulting from natural disasters (natural phenomena);
- damage resulting from negligent treatment or use (non-compliance with the temperature regime, exposure to liquid, dust, mechanical damage, foreign objects entering the case);
- damage caused by an emergency increase or decrease in the voltage in the network;
- damage or abnormal operation of the product caused by failures or mismatch of the standards of power parameters, telecommunications, cable and other similar external factors;
- damage caused by using the product for purposes other than its intended purpose or in violation of the operating rules;
- natural wear and tear of elements in cases of exceeding the specified norms of normal operation, as well as body elements of portable products;
- damage or abnormal operation of the product caused by programs;
- damage or abnormal operation of the product caused by the use of non-standard and (or) poor-quality materials, accessories, spare parts, batteries;
- the presence of signs of repair on the product by unauthorized persons.
For service and return issues
- call us at: (068) 964-05-22 (Mon-Fri 09:00-17:00)
- email: arsatehnology@gmail.com